Refund policy

Returns & Refunds Policy 

At SnoozeStudio, we want you to feel confident about every purchase you make. If something isn’t quite right, we’ll do our best to make it right. Here’s how our returns and refunds work.

The Short Version

You have 30 days to return your item if you’re not satisfied.
Items must be unused and in their original condition.
Customers cover return shipping, and once we receive the item, we’ll process your refund.

Our 30-Day Satisfaction Guarantee

We understand that comfort and sleep products can be personal. If your SnoozeStudio product isn’t working out the way you hoped, you have 30 days from the date of delivery to request a return.

To be eligible for a return, items should be:

• Unused
• In their original packaging
• In the same condition they were received

Once we receive and inspect the returned item, we’ll process your refund.

How to Start a Return

Starting a return is simple.

  • Email our support team with your order number and reason for return.

  • We’ll send you instructions for returning the item.

  • Once the product arrives back to us and is inspected, we’ll issue your refund.

Our support team is always happy to help if you have questions along the way.

Return Shipping

Customers are responsible for return shipping costs.

We recommend using a trackable shipping service, just to make sure the package safely finds its way back to us.

Refund Processing

Once we receive your return, refunds are typically processed within 3–5 business days.

The refund will be issued back to your original payment method. Depending on your bank or payment provider, it may take a few additional days to appear in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We’ll work quickly to resolve the issue and make sure you receive the correct product.

Non-Returnable Situations

To keep things fair, we cannot accept returns for:

• Items that have been used or heavily worn
• Products returned after the 30-day return window
• Items not in their original condition

Need Help?

If you have questions about a return or refund, we’re here to help.

Just reach out to our support team and we’ll guide you through the process.

Thank You for Choosing SnoozeStudio 💤

We appreciate you trusting us with your sleep and relaxation routine. Our goal is always to make your experience simple, comfortable, and stress-free—just like a good night’s sleep should be.